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Attached is a letter we had planned to send to Firestone. However, we have not had much luck contacting them and decided to send this to you Instead.

August 29, 2000
Firestone Recall Reimbursement Center
P.O. Box 5199
Des Plaines, IL 60017-5199

Gentlemen:

We are a Ford family. I have my second Explorer, and my wife drives her third Thunderbird. All were purchased at World Ford, Pembroke Pines, Florida (formerly Koons Ford). My first explorer was a 1992 Limited with low mileage and in excellent condition. The original equipment Firestone tires appeared to be in good shape.

However, while traveling on a smooth highway, the right front tire blew out for no apparent reason. The vehicle slid into a guardrail demolishing the front end. Fortunately, my wife and I both had our seat belts on and no one was injured. Attempts were made to repair the Explorer but the frame was bent and the steering was never quite right. After a time, I traded the 1992 in for a 1998 model.

After driving the new Explorer for less than 20,000 miles, I notice a small split on the left front tire sidewall. The Firestone dealer said I must have hit a road hazard, and wanted to sell me a new tire at a discount based on tread wear. I knew I had not hit anything and I was not convinced the tires were safe. I decided to replace all four tires with Michelins selling for a slightly higher price. After the original tires were replaced, the Explorer rode quieter and with much better traction, especially in wet weather which is common in Florida.

When the news about Firestone's recall appeared, I was not surprised but I did feel cheated. The Firestone dealer should have replaced the original equipment tires rather than attempting to sell me one new tire. Now it is time for me to replace the original tires on my wife's Thunderbird. Unless Firestone can assure me that their tires are safe, I will replace those with Michelins as well.

We enjoy and trust the Ford vehicles, but I will not purchase my next car from Ford if they come equipped with tires that are suspect. Hopefully, Ford will adopt a quality tire for original equipment, be that Firestone or some other brand.
David and Patti Hickok
Submitted Sept. 7, 2000





Attached is a letter we had planned to send to Firestone. However, we have not had much luck contacting them and decided to send this to you Instead.

August 29, 2000
Firestone Recall Reimbursement Center
P.O. Box 5199
Des Plaines, IL 60017-5199

Gentlemen:

We are a Ford family. I have my second Explorer, and my wife drives her third Thunderbird. All were purchased at World Ford, Pembroke Pines, Florida (formerly Koons Ford). My first explorer was a 1992 Limited with low mileage and in excellent condition. The original equipment Firestone tires appeared to be in good shape.

However, while traveling on a smooth highway, the right front tire blew out for no apparent reason. The vehicle slid into a guardrail demolishing the front end. Fortunately, my wife and I both had our seat belts on and no one was injured. Attempts were made to repair the Explorer but the frame was bent and the steering was never quite right. After a time, I traded the 1992 in for a 1998 model.

After driving the new Explorer for less than 20,000 miles, I notice a small split on the left front tire sidewall. The Firestone dealer said I must have hit a road hazard, and wanted to sell me a new tire at a discount based on tread wear. I knew I had not hit anything and I was not convinced the tires were safe. I decided to replace all four tires with Michelins selling for a slightly higher price. After the original tires were replaced, the Explorer rode quieter and with much better traction, especially in wet weather which is common in Florida.

When the news about Firestone's recall appeared, I was not surprised but I did feel cheated. The Firestone dealer should have replaced the original equipment tires rather than attempting to sell me one new tire. Now it is time for me to replace the original tires on my wife's Thunderbird. Unless Firestone can assure me that their tires are safe, I will replace those with Michelins as well.

We enjoy and trust the Ford vehicles, but I will not purchase my next car from Ford if they come equipped with tires that are suspect. Hopefully, Ford will adopt a quality tire for original equipment, be that Firestone or some other brand.
David and Patti Hickok
Submitted Sept. 7, 2000

 

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